Refund Policy

1. Our Policy

She Rebuilds Collective is a registered business name of Graceful Discoveries Pty Ltd (ABN 53 685 878 595), Queensland, Australia.

All digital products purchased through She Rebuilds Collective are provided with immediate access upon successful payment.

Due to the digital nature of these products and the immediate availability of their content, all digital product sales are final, and we do not offer refunds for change of mind.

This policy applies to our digital workbooks, guides, templates, downloadable resources, online courses, educational programmes and other digital products.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

2. No Change-of-Mind Refunds

We do not provide refunds, exchanges or store credits where:

• You change your mind after purchasing.
• You decide you no longer want or need the product.
• You purchase a product but choose not to access, download, use or complete it.
• You do not achieve the personal or professional outcomes you hoped for, provided the product meets its description and applicable consumer guarantees.
• You misunderstand the product's purpose or content where it was accurately described before purchase.

We encourage customers to carefully review product descriptions, inclusions and suitability before completing a purchase.

3. Immediate Digital Access

Upon successful payment, customers are granted access to the purchased digital product through the relevant download link, online platform, customer account or delivery email.

Because digital content is made available immediately, we do not offer a cancellation period or cooling-off period for change-of-mind purchases.

This does not affect any mandatory cancellation rights or remedies that apply under Australian law.

4. Technical Access Issues

If you experience technical difficulties accessing a product, please contact us at [email protected].

We will take reasonable steps to investigate and resolve the issue.

Technical difficulties do not automatically result in a refund. However, where the product cannot be supplied as required by applicable consumer guarantees, we will provide the legally required remedy.

5. Programs and Memberships

Programs and memberships may have their own refund and cancellation terms, which will be clearly displayed on the relevant sales page before purchase.

Unless otherwise stated:

Monthly memberships

• You may cancel a monthly membership at any time. Cancellation will prevent further charges from your next billing date, provided your cancellation request is completed before that date.
• Payments already made for the current billing period are non-refundable for change of mind.
• Following cancellation, you will retain access to your membership until the end of the current paid billing period.
• Any applicable statutory cancellation or refund rights remain unaffected.

Programs purchased through payment plans

• Where a program is purchased through an instalment payment plan, you agree to pay the full purchase price in accordance with the payment schedule disclosed at checkout.
• Choosing to discontinue participation, stop accessing the program or cancel your account does not automatically cancel the remaining instalments.
• Unless otherwise agreed in writing or required by law, outstanding instalments remain payable.
• Any applicable consumer guarantees and statutory rights remain unaffected.

Specific programs, events or memberships may have additional terms, which will be communicated before purchase.

6. Free Resources

Free resources, such as The Rebuild Starting Point™, are provided at no cost and are not subject to the change-of-mind refund provisions of this policy.

Access to free resources may be subject to our Terms of Service and Privacy Policy.

7. Australian Consumer Law

Our digital products and services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy, including a refund where required by law.

We will assess any such claim in accordance with our legal obligations.

Our no-change-of-mind-refunds policy, membership cancellation provisions and payment plan terms do not limit these statutory rights.

8. Refund Enquiries

For enquiries concerning a product or service that may not meet its advertised description or applicable consumer guarantees, please contact:

Email: [email protected]

Please provide your name, purchase email address, product or service purchased, purchase date and details of the issue.

9. Contact Information

She Rebuilds Collective

A registered business name of Graceful Discoveries Pty Ltd

ABN 53 685 878 595

Queensland, Australia

Email: [email protected]

Website: www.sherebuildscollective.com