Privacy Policy

1. About us

She Rebuilds Collective is a registered business name of Graceful Discoveries Pty Ltd (ABN 53 685 878 595), an Australian company based in Queensland, Australia.

In this Privacy Policy, "She Rebuilds Collective", "SRC", "we", "us" and "our" refer to Graceful Discoveries Pty Ltd operating under the She Rebuilds Collective business name.

Website: www.sherebuildscollective.com

Email: [email protected]

We respect your privacy and recognise that the information you share with us may be personal, particularly when you are exploring your identity, relationships, wellbeing, career or financial independence.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with our website, resources, products, programmes and communications.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address and other details you choose to provide.
• Purchase information: products purchased, transaction dates, amounts, billing information and payment status.
• Programme information: registration details, course participation, submitted activities and communications relating to our educational products.
• Voluntary responses: information submitted through surveys, questionnaires, feedback forms, enquiries or other interactive activities.
• Communications: information you share with us by email, website forms or social media.
• Technical information: IP addresses, browser and device details, website activity and information collected through cookies and similar technologies.

Our resources may invite reflection on sensitive or personal matters, including wellbeing, relationships, identity or financial circumstances.

We encourage you to share only the information necessary and with which you feel comfortable. Where sensitive information is collected, we will seek consent where required by law.

3. How we collect personal information

We collect personal information when you:

• Visit or interact with our website.
• Download a free resource or lead magnet.
• Subscribe to our email communications.
• Purchase a digital product or register for a programme.
• Complete a form, survey or questionnaire.
• Contact us or request customer support.
• Voluntarily submit feedback or testimonials.
• Interact with us through social media or other communication channels.

Some technical information may also be collected automatically when you use our website.

We may receive relevant transaction or service information from third-party providers that assist us in operating our business.

Where practicable, you may interact with us anonymously or using a pseudonym. However, certain services, including purchases and account access, require sufficient information to complete a transaction or deliver the service.

4. How we use your information

We may use your personal information to:

• Provide resources, products, programmes and services you request.
• Process purchases, payments and refunds.
• Create and administer customer accounts and educational access.
• Deliver transactional emails, receipts and service communications.
• Respond to enquiries and provide support.
• Administer surveys and analyse aggregated feedback.
• Improve the accessibility, quality and effectiveness of our website and offerings.
• Send marketing communications where we have the required consent or other lawful basis.
• Maintain business records and meet our legal, accounting and regulatory obligations.
• Protect our website, customers and business against unauthorised access, fraud or misuse.

We do not sell personal information to data brokers.

5. Email marketing and communications

When you request a free resource, we may send you information directly related to that request, including delivery instructions and relevant follow-up communications.

We may also invite you to subscribe to news, articles, product information, educational content and promotional offers.

We send commercial electronic communications in accordance with applicable Australian spam laws, including consent and unsubscribe requirements.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting [email protected].

Unsubscribing from marketing communications will not necessarily prevent essential transactional or service-related messages associated with an existing purchase.

6. Purchases and payment processing

When you purchase a product, payment information is processed through third-party payment providers, including Stripe where applicable.

We may receive transaction details such as your name, email address, purchase amount, payment status and relevant billing information.

We do not ordinarily receive or store your full payment card number.

Payment providers handle payment information according to their own privacy and security policies.

7. Personal reflections and sensitive information

Some She Rebuilds Collective products include journalling exercises, self-reflection activities, workbooks and personal assessments.

Worksheets you download and complete privately are not automatically accessible to She Rebuilds Collective.

If you choose to submit a completed worksheet, questionnaire, testimonial, reflection or other personal information through our platforms or communications, we may receive and store that information.

We do not require you to disclose intimate details of your experiences unless the information is genuinely necessary for a specifically offered service.

We will not knowingly publish an identifiable personal reflection or testimonial for promotional purposes without the appropriate permission.

Please avoid providing unnecessary medical records, financial account details or other highly sensitive information through general contact forms.

8. Third-party service providers

We may use service providers to help operate our website, communications, payment systems, educational products and business administration.

These may include:

• HighLevel/LeadConnector for website, CRM, automation, email and programme-related services.
• Stripe and other payment providers for transactions.
• Hosting, cloud storage and technical support providers.
• Website analytics and advertising platforms, where enabled.
• Professional advisers, accountants and other service providers where reasonably necessary.

We disclose personal information only where reasonably required for the relevant service, permitted by law or authorised by you.

Third-party providers may operate under their own privacy policies.

9. Overseas storage and disclosure

Some technology and service providers used by She Rebuilds Collective may process, access or store personal information outside Australia, including in the United States.

Additional countries may be involved depending on the providers and services used.

Where applicable, we take reasonable steps required by Australian privacy law in connection with overseas disclosure.

We encourage you to contact us if you would like further information about the service providers involved in handling your information.

10. Cookies and website analytics

Our website may use cookies and similar technologies for:

• Website functionality and performance.
• Remembering preferences.
• Understanding website traffic and user interactions.
• Measuring marketing and advertising effectiveness.
• Supporting relevant advertising activities where enabled.

Some tracking technologies may be operated by third-party providers.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain technologies may affect website functionality.

Further information is available in our Cookie Policy.

11. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include reputable service providers, access restrictions, account security controls and secure data transmission.

However, no online system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for legitimate business purposes or to satisfy legal obligations. When no longer required, information will be securely deleted or de-identified where required and reasonably practicable.

12. Access, correction and deletion requests

You may contact us to request access to, or correction of, personal information we hold about you.

You may also request deletion of information where appropriate and permitted by law.

Some information may need to be retained for taxation, accounting, transaction records, dispute resolution or other legal obligations.

Please send requests to [email protected].

We may need to verify your identity before processing a request. We aim to respond within 30 days, or otherwise within a reasonable period consistent with applicable law.

13. Children and young people

Our website, products and programmes are primarily intended for adults aged 18 years and over.

We do not knowingly seek to collect personal information from children for the purpose of providing our paid educational products without appropriate legal authorisation.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Privacy complaints

If you have a concern about how your personal information has been handled, please contact:

She Rebuilds Collective

Graceful Discoveries Pty Ltd

ABN 53 685 878 595

Email: [email protected]

Please describe your concern and provide sufficient information for us to investigate.

We aim to acknowledge and respond to privacy complaints within 30 days.

If your concern remains unresolved, and the matter is within its jurisdiction, you may contact the Office of the Australian Information Commissioner.

Website: www.oaic.gov.au

15. Changes to this policy

We may update this Privacy Policy to reflect changes to our business practices, services, technology or legal obligations.

The latest version will be published on our website with the date of the most recent update.

16. Contact

For privacy enquiries, requests or complaints:

She Rebuilds Collective

A registered business name of Graceful Discoveries Pty Ltd

ABN 53 685 878 595

Queensland, Australia

Email: [email protected]

Website: www.sherebuildscollective.com